PRIVACY POLICY

1.0 USER PRIVACY & DATA PROTECTION

• User privacy and data protection is very important to us.
• We only collect and process personal data when it’s absolutely necessary.
• We hate spam too, we never send unnecessary emails.
• We will never sell, rent or otherwise distribute or make public your personal information.

2.0 RELEVANT LEGISLATION

Our website has been designed to comply with the following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
• Australian Privacy Act 1988 (APA)

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site tracking

Like many other websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey throughout the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

Google makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website but you can also use our cookie preferences by clicking the option in the bottom right of your screen.

3.2 Contact forms

If you choose to contact us using the contact form on our Contact us page or our quick contact link in the head of our website, none of the data that you supply will be passed to or processed by any of the third party data processors defined. Instead the data will be emailed and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

When you contact us via our contact form or make a purchase on our website we store your personal information on our server. We ensure that your personal information is kept securely and utilise SSL connections at all times. You can request to view or remove your personal information by clicking the icon in the bottom right of your screen.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted within a UK data centre located just outside London.

Some of the data centre’s more notable security features are as follows:

• 3m rota-spike security fence and perimeter anti ram barriers
• Blast proof anti-intruder shielded external windows and doors
• Proximity access locks on all external and internal doors
• Interlocked man-trap doors with biometric iris scanners to gain access into data floors
• Server cabinets have locked doors (no open racks)
• Perimeter and internal IP CCTV system monitored 24×7
• 24×7 on-site security guards with static and mobile patrols
• All on-site personnel are security vetted to BS7858 standard
• Only authorised security cleared staff are allowed into the facility

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation. All of our chosen third parties are based in the USA and are EU-U.S Privacy Shield compliant.

• Google (Privacy policy)

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 DATA CONTROLLER

The data controller of this website is:

ETL UK LTD – 41-43 Cobham Rd, Ferndown Industrial Estate, Wimborne, BH21 7QZ

10.0 COOKIES

Our website utilise cookies. Cookies are small files placed on your computer to help our website remember any choices you make while browse. Many of the cookies we use are session based, this means when you close your browser those cookies will be removed. However, we do have some cookies that remain on your computer and have detailed them below:

You can choose which cookies you want us to store on your computer by clicking the icon in the bottom right of your screen. There maybe some essential cookies that we will need to place on your computer in order for our website to function. If this is the case we will list them above as ESSENTIAL.

9.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

UPDATE: May 2018